Who we are
The data controller is Lizom Pro Ltd, a company registered in England and Wales under number {{COMPANY_NUMBER}}, with its registered office at Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom. You can reach us at hello@getlizom.com.
We have not appointed a Data Protection Officer because the scale and nature of our processing do not require one. Privacy questions go to the address above.
Data we collect
We collect only what we need to run the business and answer you.
- Contact form and email. Name, email address, the subject you choose, the content of your message, and the date and time you gave consent.
- Orders. When you buy through the sales channels operated by Lizom Pro Ltd, we receive your name, delivery and billing addresses, email, phone number if provided, the items ordered and the order value. Payment card details are collected directly by our payment provider and never reach us.
- Returns and customer service. Correspondence about an order, return reasons and refund records.
- Technical data. Our hosting provider records standard server logs (IP address, browser type, pages requested, timestamps) to keep the site secure and available. This website itself sets no cookies and runs no analytics.
Why we use it, and on what legal basis
| Purpose | Data | Legal basis |
|---|---|---|
| Answering your message | Contact form data | Your consent (Article 6(1)(a)), which you can withdraw at any time |
| Processing and delivering your order | Order and delivery data | Performance of a contract (Article 6(1)(b)) |
| Handling returns, refunds and guarantees | Order and correspondence data | Performance of a contract and legal obligation (Article 6(1)(b) and (c)) |
| Accounting, tax and fraud prevention | Order and payment records | Legal obligation (Article 6(1)(c)) and legitimate interests (Article 6(1)(f)) |
| Keeping the website secure and available | Server logs | Legitimate interests (Article 6(1)(f)) |
| Marketing emails | Email address | Only with your prior opt-in consent; every email includes an unsubscribe link |
We do not sell personal data and we do not use automated decision-making or profiling that produces legal or similarly significant effects.
Who we share it with
We share personal data only with service providers who need it to deliver what you asked for, under contracts that require them to protect it:
- Form delivery service (Web3Forms) which relays contact form submissions to our inbox.
- Hosting provider for this website (Netlify, Inc.).
- Order management and payment providers which process orders and payments on our behalf on our sales channels.
- Fulfilment partners and carriers in the European Union, who receive the name, address and contact details needed to pick, pack and deliver your order.
- Professional advisers such as accountants, and public authorities where the law requires it.
International transfers
Lizom Pro Ltd is established in the United Kingdom, and our fulfilment partners are in the European Union. Transfers between the UK and the EU are covered by the European Commission's adequacy decision for the United Kingdom and the UK's adequacy regulations for the EEA.
Some service providers, such as the form delivery service, may process data in the United States. Where that happens, transfers rely on the UK International Data Transfer Agreement or the EU Standard Contractual Clauses, or on a provider's certification under the EU-US Data Privacy Framework and its UK extension.
How long we keep it
| Data | Retention period |
|---|---|
| Contact form messages and replies | 24 months after our last exchange, then deleted |
| Order, invoice and refund records | 6 years after the end of the financial year, as required by UK tax and company law |
| Marketing consent | Until you unsubscribe, then a record of the withdrawal only |
| Server logs | Retained by the hosting provider for a short period, typically no more than 30 days |
Your rights
Under the UK GDPR and the EU GDPR you have the right to:
- access the personal data we hold about you and receive a copy;
- have inaccurate data corrected and incomplete data completed;
- have your data erased where there is no good reason for us to keep it;
- restrict how we use your data in certain circumstances;
- receive the data you gave us in a portable format;
- object to processing based on legitimate interests, and to direct marketing at any time;
- withdraw consent at any time, without affecting processing that took place before.
To exercise a right, email hello@getlizom.com. We respond within one month. We may ask you to confirm your identity first.
You also have the right to lodge a complaint with a supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ico.org.uk). If you live in the European Union, you can complain to the data protection authority in your country of residence. We would appreciate the chance to address your concern first.
Cookies and similar technologies
This website sets no cookies. It uses no analytics, no advertising trackers and no social media plug-ins. Fonts are served from our own domain, so no request is made to a third-party font service when you visit.
The sales channels and payment providers we use set strictly necessary cookies to keep a basket and secure a payment. Those are described on the channel itself. If we ever add analytics or marketing cookies to getlizom.com, we will ask for your consent first through a banner, and this section will be updated.
Security
This site is served over HTTPS. Contact form submissions are transmitted over encrypted connections. Access to customer data is limited to team members who need it, and our service providers are bound by contractual security obligations. No method of transmission or storage is completely secure, but we take reasonable steps to protect your data and will notify you and the relevant authority of a breach where the law requires it.
Children
Our products and this website are intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, please contact us and we will delete it.
Representative in the European Union
Where required by Article 27 of the EU GDPR, Lizom Pro Ltd appoints a representative in the European Union whom data subjects and supervisory authorities may contact on data protection matters.
- EU representative
- {{EU_REPRESENTATIVE}}
Changes to this policy
We may update this policy when our practices or the law change. The date at the top shows the latest version. Significant changes will be highlighted on this page.
Contact
Lizom Pro Ltd, Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom. Email: hello@getlizom.com.